General terms

Business identity

The online store www.trimart.gr. operates under the responsibility of the commercial enterprise with the following details:

NAME: ΤΑΝΑ ΙΩΑΝΝΑ – TRIMART.GR
VAT: 136529861
ADDRESS: 28th OCTOMBER 9, IOANNINA
PHONE: 26510 32353

Terms of use

The use of the services of the online store www.trimart.gr presupposes the unconditional acceptance of the terms and conditions, as described below. The user must carefully read these terms before visiting or using the pages and services of trimart.gr . In case he disagrees with some or all of the terms of use of our online store, he must refrain from using it, otherwise the use of the services of our online store is a presumption that the user has studied, understood and fully accepted all the terms of use present.

Terms and changes

Trimart.gr reserves the right to unilaterally modify or renew the terms and conditions of transactions. Such changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately from their appearance on the website of the online store. Any use of the website after such change or modification will be deemed to constitute acceptance by you of such changes, modifications, additions or deletions, so please check the terms of use of the website at regular intervals.
Also, trimart.gr has the right at any time to terminate, change, suspend or stop any individual operation of this website including the availability, photo presentation or description of any product or service, without prior warning.

Products Information

The trimart.gr online store is committed to the quality, completeness and validity of the information listed on its websites, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to website downtime. or due to force majeure.

User responsibility

For the registration of the user to the services of trimart.gr, where and when required, the user agrees: a) to provide true, accurate, valid and complete information regarding the information requested by trimart.gr in the relevant requests for access in its contents/services and b) diligently maintain and update its registration information to keep it true, fully updated, accurate and valid.

The users of the trimart.gr online store declare and accept that they will not use the online store to send, publish, send by e-mail or transmit in other ways any content that is illegal, offensive, defamatory or violates any brand, trademark, intellectual rights or other proprietary rights of third parties.
Finally, they declare that they assume all responsibility for the use of the online store and their account by persons not authorized by them, as well as the responsibility for compensation from any damage caused by this use to trimart.gr/ and any other partner.

Sign up and creating account

As soon as the user completes the registration process defined by trimart.gr, he receives confirmation of a personal access code (password) and the user name (user name) that he will have defined.

Users remain solely responsible for all operations carried out under their personal password, username and generally their account (user account) and are solely responsible for the correct use of their account,

Trimart.gr bears no responsibility for any harm or damage resulting from users’ failure to respect and follow these terms.

Users agree to immediately notify Trimart Commercial Company of any unauthorized use of their account and any occurring and/or possible breach of security by e-mail at info@trimart.gr or at contact phone number 26510 32353.

Limitation of Liability

Trimart.gr makes every effort to depict the products it has as accurately as possible by displaying photos, descriptions and more specific comments. However, it is not responsible for any errors in prices, features or photos of its products and reserves the right to change prices without notice.
At the same time, it bears no responsibility for direct or indirect, positive or collateral damage (indicative and not exclusively mentioned, lost profits, business interruption, loss of information and data, loss of customers, etc.), which may arise in connection with the operation and/or the use of the online store, its services, options and contents, which the user does on his own initiative and with knowledge of the terms herein, and expressly declares that he bears no responsibility of any kind.
Users-customers are solely responsible for the evaluation and selection of the products offered by the website and trimart.gr bears no responsibility in relation to the correctness of the users’ selection or any incompatibilities between products provided by it.

The goods are transported on behalf of the customer. trimart.gr is not responsible for defects or poor quality of third-party products that it makes available to its customers because the goods are received from their suppliers and/or manufacturers, packed in closed boxes. In the event of a defective or problematic product, you must contact the company and you will be served immediately WITH an email to info@trimart.gr

Finally, trimart.gr is not bound by the availability of the products, as stated in the online store, but undertakes the obligation to inform users in the event that the availability of a product ordered is different from that indicated on the website.

Availability

In case the products you ordered are not available, trimart.gr will inform you by e-mail or by telephone about the exact delivery time. If you agree to the new delivery time, you should inform us by e-mail or by telephone that you are informed and wish your order to remain active. In case you are not satisfied with the new terms of execution of the order, your order will be cancelled.

Delivery of your purchases

Trimart.gr undertakes the shipment with a fee of 3 euros Transport cost of its products within the borders of the Greek territory. The products will be delivered either by the company or by a transport company cooperating with it.

Product delivery can take up to ten (10) business days for orders in remote areas, which is due to both our business model and stock availability. If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you, so that you can tell us if you wish, under the new conditions, to complete the order your.

It is recommended that you enter the address where you or another person who will receive your order will be during working hours, such as at your place of work, as the delivery address. If there is no one authorized to receive and sign for the order at the place of delivery, a note will be left by the courier in your mailbox informing about the incomplete delivery and where you can go to receive the product.
Orders remain available for delivery to the store that serves you up to 5 calendar days from delivery to the store. In the event that it is not possible to complete the delivery of your order (indicatively mentioned: inability to communicate, not showing up to receive the product) and after the end of the said period, the delivery is canceled without prior notice and the package is returned to us. In case of non-receipt of the products, it is declared that the user will be deleted from trimart.gr and the compensation of trimart.gr will be claimed through legal means.

Order cancellation

Cancellation of the order is only possible in the following cases:

  1. Before completing the order, during the online ordering process you can remove the quantities of the products from your shopping cart by clicking on the “delete” button and then “update”. At the same time, you can change the quantity of the products you have selected to zero.
  2. When the online order has been completed but has NOT been shipped by us. You can call the contact number 2651032353 and one of our associates will take care of canceling your order or part of it or even adding other products.
  3. In case you wish to cancel an already invoiced order, it will not be possible to cancel it if it has left for shipping.

Prices of the Products sold

The listed prices of the products on the website are retail and NOT wholesale prices and include VAT, , the total price is determined after the selection of the product during the development of the technical stages of the order, in any case before the conclusion of the order , and the storage of the above is possible directly from our website. The final cost of each order will be calculated after adding, IF THERE ARE, the costs of SPECIAL packaging and shipping of the products, which are borne exclusively by the customer, who will be informed before confirming and sending the order.
The company reserves the right to readjust the prices of the products at any time. However, such a repricing of the products will not affect the already confirmed orders, which the company has accepted. The listed prices of the products are valid for purchases from the online store.
The prices of products for purchase through the physical store may vary. The various product offers are valid until stocks are exhausted. In case of low or limited availability of a product that has been offered, trimart.gr reserves the reasonable right to carry out the relevant orders based on the satisfaction of as many of the company’s customers as possible.

The transaction will be considered completed only after the sending of written electronic confirmation and acceptance by the business.

PRIVACY

The processing of the Customer’s personal data is carried out in accordance with the Regulation of the European Parliament and of the European Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the protection of personal data and the free movement thereof, as amended and applies in accordance with the Community Directive 95/46/EC ((UE.L Journal of Laws No. 119, item 1), hereinafter also called “GDPR” (General Data Protection Regulation – GDPR), as well as the relevant applicable legislation.
Personal Data means information relating to an identified or identifiable natural person (hereinafter referred to as “Personal Data”). trimart.gr takes all necessary measures in order to protect the interests and data of the subjects, and in particular to ensure that the data collected by it:
– Subject to legal, fair and transparent processing for the data subject,
– They are collected for specific, explicitly defined and legal purposes, and are not subject to further processing, which is inconsistent with the above purposes,
– They are sufficient, relevant and limited to the necessary purposes for which they are processed,
– They are correct and up-to-date as required,
– Subject to processing in such a way as to ensure, through the required technical measures and organizational structures, adequate security of Personal Data, including their protection from unauthorized or illegal processing, accidental loss, destruction or damage.

We do not sell your personal data to anyone and only share it with third parties who facilitate the provision of our services to you.
Processing and type of personal data
a) Processing of Personal Data: trimart.gr will process the personal data of the customer-user, as stated by him when creating his account and in his order in the data entry form, in order to complete his specific order through our online store.

b) Type of Personal Data: In particular, the personal data that each user-customer must provide in order to carry out any transaction through the online store and to place orders for the company’s products are as follows:

  • His full name
    • The shipping address of the products
    • The billing address of the order (if it is different from the shipping address)
    • The invoicing information (in case payment by invoice has been selected)
    • The number of a contact phone
    • The customer’s electronic address (e-mail).

The type of personal data processed by trimart.gr per processing purpose are the following:
i. For the execution of the contract (so that the user-customer can complete his orders):
• The full name
• The shipping address of the products
• The billing address of the order (if it is different from the shipping address)
• The invoicing information (in case payment by invoice has been selected)
the number of a contact telephone
• The electronic address (e-mail) of the user/customer
• Products purchased
• Order history
The user is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and are a prerequisite for the correct execution of the contract of order and delivery of products and services. For this reason, the user’s consent is not required- customer for this specific processing.
ii. To analyze the personalized consumer behavior of the user-customer in order to send him commercial communication with personalized offers for products or services according to his preferences.
iii. In the event that products are requested to be delivered to a third party other than the user, the latter acknowledges that he will have full responsibility for the information and full consent of the person he designates as the recipient, for the disclosure of his personal data to the trimart company .gr. for the sole purpose of delivering to it, the relevant products and assumes full responsibility for any claims of this person against trimart.gr

Credit card details are not stored on the company’s storage media during the transaction.
iv. The user-client is also informed that for the communication of trimart.gr with him, in the context of article 11 par. 3 of Law 3471/2006, it processes the contact information he has declared.
c. Recipients of data: For the data necessary to serve each of the above processing purposes and within the scope of the responsibilities of each recipient, the recipients of the user-client data may be:
i. The competent employees of trimart.gr.
ii. The tax etc. auditing authorities in case of a relevant audit
iii. External partners who provide (express) transport services who are subject to the special strict conditions for processing personal data.
d) Data subject rights: Each user-client, as a data subject, may at any time exercise his rights, as provided for in the General Regulation on the Protection of Personal Data 679/2016 EU. and in particular articles 12 to 23 thereof and national legislation and in particular:
i) the right to information and access to the data processed by trimart.gr,
ii) the right to restrict the processing of his data,
iii) the right to correct or delete part or all of his personal data (right to be forgotten),
iv) the right to object, that is to object to the processing of his personal data, and
v) the right to portability of his data.
The member has the right to withdraw his consent at any time and for any processing of his personal data carried out based on his consent, without affecting the legality of the processing based on the consent before its withdrawal. In case of exercising any of the above mentioned rights trimart.gr will take all possible measures to satisfy the request within (1) one month from its submission. In this case, the member is informed that the minimum necessary of his personal data will be kept, to safeguard the legal interests her.

The deletion of the user-customer can be done via email to the email address info@trimart.gr
The personal data we collect from you is not transferred or processed outside the European Union.
DATA RETENTION PERIOD
We retain your personal data for as long as the purposes for which it was collected and stated above remain in force. trimart.gr may keep your personal data even after the purposes of collection and processing have been fulfilled in the following limiting cases:
• As long as there is a legal obligation on our part from a relevant provision of the law.
• Until the statute of limitations for the relevant claims for the defense of our rights and legal interests before any competent Court and any other public authority.

Use of cookies
We use cookies (small text files that are stored on your device when you browse the internet) to support our website, to provide our online services and to collect information. Cookies allow us, among other things, to store preferences and your settings, to provide ads based on your interests and to analyze how our website and online services work.

Please, in case you find any error before and/or after completing your order, send us a relevant e-mail at the email address info@trimart.gr and contact us on the phone 26510 32353

– Litigation – Applicable Law: For any dispute that may arise in relation to the operation and use of our website, the Courts of the city of Ioannina are competent.

RETURN POLICY

Returns of Products at trimart’s charge.gr

The customer has the right to return the products purchased from this trimart.gr online store, in the following cases:

  1. If the wrong products were sold due to the fault of trimart.gr (due to a mistake in receiving the order, invoicing, shipping, etc.). In this case, the customer may either not accept to receive the product in the first place, or request its return. Products and their boxes must be in perfect condition, complete and without any wear and tear. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.
  2. If products of poor quality (defective product, etc.) were sold due to the fault of trimart.gr. In this case, the customer can either not accept to receive the product in the first place, or request its return. The products returned must be in excellent condition, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.

In the event of a return, the maximum return period cannot exceed fourteen (14) calendar days from the date of receipt.

Returns of Products at Customer Charge

The customer reserves the right to return the products he purchased, free of charge, in case of a change of number within fourteen (14) calendar days from the date of receipt. In this case, the cost of returning the products is charged. Returns will only be accepted if:

  • An email is sent to info@trimart.gr
  • Contact the online store by phone on 26510 32353

The products as well as their boxes, which the customer wishes to return, must be in excellent condition, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition. In the event of a product return, the customer must inform by email info@trimart.gr about the product he wants to receive after the return.
Additionally, if the customer does not return the original product then, no new product will be sent to them. Refunds are not available. The replacement will be completed within 15 days from the date trimart.gr receives the returned products and will be informed about the new product the customer wants in writing.

Generally:

In any case of returning products, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (e.g. Invoice Receipt, Retail Receipt, etc.).

trimart.gr declares that returns will not be accepted in the following cases:

    • For products for which the customer has placed a special order
    • For products that have been modified at the customer’s request
    • For products that have already been worn, for hygiene reasons
    • In case of repeated refund requests or in the event that trimart.gr, at its absolute discretion, considers that the consumer is abusing the right to return or is acting in bad faith.

Consumer Protection

The customer, as a “consumer”, expressly and unconditionally declares that he has received knowledge in a clear, clear and understandable manner of the elements required for the validity of the conclusion of a distance contract, namely:

– The identity and address of the company as a supplier, since these details are detailed both in article 1 of these and in the footer of the home page of the website,

-The essential characteristics of each product, since these are detailed on the subpage of each product,

– The price and quantity of the products, which is clearly indicated, as well as the VAT included in it as well as the transport costs,

– The method of payment, delivery and execution, to which you fully consent,

– His right to withdraw from the contract, as long as his intention to withdraw is clearly stated in writing.

Finally, the customer as a consumer declares that he has not been asked to pay any amount for the communication with the company and in particular for the transmission of the acceptance and in general the conclusion of the contract.